FAQ
Our clothing is printed using the direct-to-garment (DTG) process. This modern printing method enables detailed, durable, and environmentally friendly prints using water-based inks. Each piece is individually produced after your order – with no inventory required.
Since we produce exclusively to order, production time is typically 1–7 business days . Your product will then be shipped.
Within Germany, delivery usually takes 1–3 business days after dispatch. International delivery times may vary.
If you have any questions or suggestions, you can contact us at any time via our contact form or directly by email to hi@jenutrinkets.de .
Cancellations are possible up to 3 hours after the order has been placed – after that, production usually begins.
We accept returns within 14 days of receiving your order. You can find all the information in our ➡️ Return Policy
Hoodies & Sweatshirts:
- Machine wash warm (max. 40 °C)
- Bleach if necessary
- Dryer: medium temperature
- Ironing: at low heat
- Do not dry clean
Desk Mats & Bags:
- Not suitable for machine washing
- Cleaning with a slightly damp cloth